Gardeners Grahame Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Grahame Park provides gardening and related services to residential and commercial clients. By requesting, confirming or accepting any service from Gardeners Grahame Park, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, firm or organisation requesting or receiving services from Gardeners Grahame Park.

Company means Gardeners Grahame Park and any employee, worker, subcontractor or representative acting on its behalf.

Services means any gardening, garden maintenance, clearance, planting, landscaping, lawn care, hedge trimming or related work carried out by the Company.

Site means the garden, land or premises at which the Services are to be delivered.

Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include but are not limited to grass cutting, pruning, planting, weeding, hedge trimming, soft landscaping, garden clearance, seasonal tidy-ups and related tasks. The precise scope of Services for each booking will be agreed with the Client in advance.

The Company reserves the right to decline any work that it considers unsafe, unsuitable for the Site, beyond the competence of its staff, or outside the normal scope of domestic or commercial gardening services.

3. Booking Process

3.1 Initial enquiry

The Client may request Services by making an enquiry and providing details of the required work, the Site location and preferred dates. The Company may request photographs or arrange a visit to assess the Site before confirming a booking or providing an estimate.

3.2 Estimates and quotations

Any estimate or quotation provided is based on information available at the time of issue. Estimates are not binding and are subject to revision if the Client changes the scope of work, if the Site conditions differ from those described, or if access or other constraints are discovered on arrival.

Where requested, the Company will provide a quotation describing the anticipated Services, pricing structure and any specific assumptions. Quotations are valid for a limited time period, which will be stated or otherwise determined by the Company in line with current rates.

3.3 Confirmation of booking

A booking is confirmed when the Client expressly accepts the estimate or quotation or otherwise instructs the Company to proceed, whether verbally or in writing. By confirming a booking, the Client agrees to these Terms and Conditions.

Where applicable, the Company may require a deposit before confirming a booking, particularly for larger projects, materials-heavy work or multi-day Services.

3.4 Scheduling

The Company will agree a date or time window for attendance. All dates and times are approximate and may be adjusted due to weather conditions, staff availability, traffic, vehicle issues or other factors outside the Companys reasonable control. The Company will take reasonable steps to keep the Client informed of any significant changes to scheduled appointments.

4. Access and Client Responsibilities

The Client must ensure that the Company has safe and reasonable access to the Site at the agreed times. This includes providing any necessary keys, codes or permissions for gates, communal entrances or parking areas. If access is not available or is unsafe, the Company may charge a call-out fee or treat the appointment as a late cancellation.

The Client is responsible for keeping pets, children and third parties away from the immediate working area while Services are being performed. The Client should inform the Company in advance of any hazards, including but not limited to uneven terrain, hidden features, underground services, ponds, water features, chemicals, or restricted areas.

If the Company considers the working conditions to be unsafe, it may suspend or refuse to carry out some or all of the Services until appropriate measures have been taken. Any costs resulting from such delays may be charged to the Client.

5. Materials, Plants and Equipment

The Company will provide its own tools and equipment needed to deliver the agreed Services, unless otherwise agreed. Any materials, plants, fertilisers, turf, compost, aggregates or similar items will be supplied in accordance with the Clients instructions and the Companys recommendations, where given.

The Company does not guarantee the long-term performance or survival of plants, turf or living materials, as these depend on factors beyond the Companys control, including weather, pests, diseases, soil conditions and ongoing care by the Client.

Where the Client chooses to supply their own materials or equipment, the Company accepts no liability for their quality, suitability, performance or any resulting damage. The Company may decline to use materials or equipment it considers unsafe or inappropriate.

6. Payments and Pricing

6.1 Rates and charges

Services may be charged on an hourly, daily, per-visit, per-project or fixed-fee basis, as agreed before work commences. All charges are exclusive of any applicable taxes unless explicitly stated otherwise.

The Company reserves the right to review and adjust its rates from time to time. Any new rates will not affect confirmed bookings already accepted by the Client, except where the scope of work is altered.

6.2 Invoicing and payment terms

For one-off or smaller Services, payment is typically due on completion of the work, unless otherwise agreed. For larger projects or ongoing maintenance programs, the Company may issue interim invoices or agree a staged payment schedule.

Invoices are payable within the timeframe stated on the invoice. If no timeframe is stated, payment is due within 7 calendar days of the invoice date. Payment may be made by approved methods notified by the Company.

6.3 Late payment

If the Client fails to pay any amount due within the agreed period, the Company may suspend further Services until payment is received. The Company may also charge interest or late payment fees in line with applicable law and its internal policies.

The Client shall be responsible for all reasonable costs incurred by the Company in recovering overdue payments, including collection agency fees and legal costs where applicable.

7. Cancellations and Rescheduling

7.1 Client cancellations

If the Client wishes to cancel or reschedule an appointment, they must provide as much notice as reasonably possible. The Company may specify a minimum notice period, and if the Client fails to provide the required notice, a cancellation charge may apply.

Where same-day or short-notice cancellations occur, the Company reserves the right to charge all or part of the expected fee to cover operational costs and lost time.

7.2 Company cancellations

The Company may cancel or reschedule Services due to adverse weather, staff illness, vehicle breakdown, safety concerns, or other events beyond its reasonable control. In such cases, the Company will, where practicable, offer an alternative date or time. The Company shall not be liable for any loss or inconvenience arising from such changes, provided it acts reasonably.

8. Weather and Working Conditions

Gardening and outdoor work are inherently affected by weather conditions. Certain tasks cannot be performed safely or effectively in heavy rain, strong winds, snow, ice or extreme temperatures.

The Company reserves the right to modify, postpone or adapt Services in response to weather and ground conditions. This may involve changing the type of work carried out on a particular visit, limiting the scope of tasks, or rearranging visits to another date.

9. Waste Handling and Environmental Regulations

9.1 Green waste

Where agreed in advance, the Company can collect, bag or remove green waste produced as part of the Services, subject to local regulations and disposal fees. Alternatively, the Company may place green waste into the Clients garden waste bin, compost area or other designated location, as instructed by the Client.

Any charges for removal or disposal of green waste will be set out in the estimate or agreed with the Client before work commences. The Company will comply with applicable waste and environmental regulations when transporting and disposing of garden waste.

9.2 Non-green waste

The Company is not a licensed carrier of hazardous or specialist waste. The Company may, at its discretion, clear limited amounts of non-green waste such as old garden furniture, plastics or rubble, subject to separate agreement and charges. The Client remains responsible for any items or waste that the Company has not expressly agreed to remove.

10. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services. The Company holds relevant insurance cover for its activities, subject to policy terms and exclusions.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

Subject to the above, the Company shall not be liable for:

1. Any loss of profits, business, revenue, goodwill, or anticipated savings.

2. Any indirect or consequential loss or damage.

3. Any loss arising from circumstances beyond the Companys reasonable control, including weather, pests, disease, or actions of third parties.

The Companys total liability for any claim arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Client for the specific Services giving rise to the claim.

The Client is responsible for ensuring that any valuable, delicate or irreplaceable items at the Site are removed or adequately protected before the Services commence. The Company is not liable for damage to underground pipes, cables or services that have not been clearly identified and communicated by the Client.

11. Complaints and Quality of Work

The Company aims to provide a professional and reliable service. If the Client has any concerns or is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible, preferably within 48 hours of completion of the work.

The Company will investigate complaints and, where appropriate, take reasonable steps to remedy any shortcomings in the Services. This may include rectifying work, offering a partial refund, or providing a discount on future Services, at the Companys discretion.

12. Client Data and Privacy

The Company may collect and store basic personal data about the Client, such as name, address and service details, for the purpose of managing bookings, delivering Services and maintaining records. The Company will handle such data in accordance with applicable data protection legislation and its internal policies.

The Company will not sell or unlawfully disclose Client information to third parties, but may share it with service providers or authorities where legally required or reasonably necessary to deliver the Services.

13. Termination

Either party may terminate an ongoing service arrangement by providing reasonable notice, unless a specific minimum term has been agreed. The Client will remain liable to pay for all Services performed up to the date of termination and for any non-refundable costs already incurred by the Company.

The Company may terminate the Agreement with immediate effect if the Client is in serious or persistent breach of these Terms and Conditions, including non-payment or abusive behaviour, or if continuing the Services would pose an unacceptable risk.

14. Variations to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Service, unless both parties agree otherwise in writing. For ongoing maintenance arrangements, the Company may give reasonable notice of any change to these Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of Services, subject to any mandatory rights the Client may have under applicable consumer protection laws.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy. Any waiver must be given expressly and in writing.

The Agreement is between the Client and the Company only. No other person shall have any rights to enforce any of its terms.

By arranging and accepting Services from Gardeners Grahame Park, the Client confirms that they have read, understood and agreed to these Terms and Conditions.