Terms and Conditions for Gardeners Grahame Park

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Grahame Park. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear, fair, and practical agreement for domestic and commercial clients seeking Grahame Park gardeners for routine maintenance, one-off work, and seasonal services.

For the purpose of these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer or person instructing the work. These terms apply to all garden services unless a separate written agreement states otherwise. Any variation must be confirmed in writing before the work begins. Nothing in these terms affects your statutory rights under UK law.

Our service may include lawn care, hedge trimming, planting, pruning, clearance, jet washing, border work, and related outdoor maintenance. Because each property is different, quotations are based on the information supplied at the time of enquiry. If site conditions differ materially from the description provided, the scope, price, or timing of the work may need to be amended with your agreement.

Booking Process

All bookings are subject to availability and confirmation. A booking request may be made by phone, email, online form, or other agreed method. However, a request does not create a contract until we confirm the appointment and, where relevant, receive any required deposit or acceptance of the quotation. In some cases, a site visit may be needed before final pricing is offered.

When booking Gardeners Grahame Park, you should provide accurate details about the property, access, parking, pets, known hazards, and the type of gardening work required. The more accurate the information, the more reliable the quotation and scheduling will be. If the work is urgent or weather-sensitive, we may offer provisional scheduling, subject to safe working conditions and any necessary equipment availability.

We reserve the right to decline or reschedule a booking where it is unsafe, impractical, or outside our normal scope of service. This includes, without limitation, areas with restricted access, significant overgrowth that requires specialist machinery, or circumstances where health and safety risks cannot be reasonably managed. Any changes will be discussed with you before work proceeds.

Payments

Unless agreed otherwise in writing, payment is due in full upon completion of the work on the same day the service is carried out. For larger projects, materials or extensive works, we may request a deposit before commencement and staged payments during the project. All prices quoted are based on the information available at the time of the estimate and may exclude unforeseen additional work.

Accepted payment methods will be confirmed at the time of booking and may include bank transfer or other agreed methods. We do not normally accept delayed payment unless credit terms have been expressly agreed in advance. If an invoice is issued, it should be settled by the due date shown. Late or non-payment may result in suspension of further services and, where appropriate, recovery action for unpaid sums.

Where materials are purchased on your behalf, these may be charged separately and may require advance payment. Any estimates for materials are given in good faith but may vary due to supplier price changes or availability. If a variation becomes necessary, we will seek your approval before additional costs are incurred, where this is reasonably possible.

Cancellations and Changes

You may cancel or reschedule a booking by giving reasonable notice. For standard garden maintenance appointments, we ask that you notify us as soon as possible so the slot can be offered to another customer. Where a cancellation is made after we have already prepared for the visit, attended the property, or incurred material costs, a cancellation charge may apply.

If you cancel a project after acceptance of a quotation but before work begins, any deposit paid may be retained in part or in full to cover administration, planning, or equipment commitments, depending on the circumstances. Where bespoke materials have been ordered specifically for your job, you may also be responsible for those costs if they cannot be returned.

We may cancel or postpone work for reasons outside our control, including severe weather, unsafe site conditions, staff illness, equipment failure, or circumstances that could affect the quality or safety of the service. In such cases, we will make reasonable efforts to offer an alternative date. We are not liable for delays caused by events beyond our reasonable control.

Service Standards and Customer Responsibilities

We aim to deliver professional gardening services with reasonable care and skill. To assist us, you must ensure that the area is accessible on the arranged date and that any necessary permissions have been obtained. This includes permission from landlords, managing agents, neighbours, or other relevant parties where required. If access is not available, we may treat the visit as a late cancellation.

You are responsible for advising us of any underground services, fragile structures, hidden hazards, or protected items that could be affected by the work. This is particularly important before digging, cutting back vegetation, or using powered equipment. If such information is not disclosed and damage occurs as a result, we cannot accept responsibility for consequences that arise from incomplete or inaccurate instructions.

Unless otherwise agreed, you should secure pets, move personal items, and protect sensitive belongings before work starts. We will take reasonable care while carrying out the service, but the customer remains responsible for items left in work areas that are not reasonably identified as hazardous or protected. This helps ensure a smooth and efficient service for all parties.

Liability

Our liability is limited to losses or damage that are directly caused by our negligence or breach of contract and that were reasonably foreseeable at the time the contract was formed. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. These limits apply to the fullest extent permitted under UK law.

We are not responsible for pre-existing defects, deterioration, or damage resulting from natural wear and tear, adverse weather, hidden weaknesses, or third-party interference. Gardening often involves living materials and outdoor surfaces that can react unpredictably to weather, disease, or previous maintenance history. For that reason, outcomes cannot always be guaranteed in the same way as fixed indoor works.

Gardeners Grahame Park will not be liable for indirect or consequential loss, loss of profit, loss of business, or loss of enjoyment arising from the services, except where such exclusion is prohibited by law. If a claim is made, our total liability in respect of any single event or series of related events shall not exceed the amount paid or payable for the specific service giving rise to the claim, unless the law requires otherwise.

Waste Removal and Disposal Regulations

Where we remove green waste or general garden debris, this will be handled in accordance with applicable waste laws and environmental requirements in England and Wales. Waste from the service may be transported to licensed transfer stations, recycling centres, composting facilities, or other lawful disposal routes. We do not agree to dispose of waste in any manner that would breach environmental, local authority, or duty-of-care obligations.

Unless otherwise stated, waste removal is limited to the volume and type described in the quotation. Additional waste generated during the work, such as larger branches, soil, rubble, invasive plant material, or old garden items, may incur further charges if collection and lawful disposal require extra time, transport, or fees. We may refuse to remove items that are hazardous, contaminated, or outside the normal scope of a gardening service.

You must tell us in advance if waste includes treated timber, sharps, chemicals, asbestos-related materials, broken glass, or any controlled, clinical, or potentially hazardous substance. Such items are not part of standard gardening waste and may require specialist handling. If prohibited or undisclosed materials are found, we may stop work and charge for time already spent, together with any reasonable costs arising from safe isolation or lawful disposal arrangements.

Materials, Plants, and Seasonal Conditions

Where plants, compost, turf, topsoil, or other materials are supplied or installed by us, reasonable care will be taken to source items that match the agreed specification. However, natural variation in colour, size, growth pattern, and seasonal condition should be expected. Living plants may fail due to weather, soil conditions, pests, drought, or incorrect aftercare, none of which are always within our control.

If planting is part of the service, you are responsible for ongoing watering, feeding, and general aftercare unless a separate maintenance arrangement has been agreed. We may provide general verbal recommendations at the time of work, but these do not form a guarantee. No warranty is given for living materials beyond any express written undertaking, and any such undertaking will be interpreted reasonably in the context of seasonal horticultural conditions.

Where the service depends on weather, ground conditions, or plant health, we may adjust timing or method to preserve safety and quality. For example, pruning, mowing, digging, or laying turf may be postponed if conditions are too wet, frosty, dry, or windy. This flexibility helps protect the property and supports responsible gardening practices.

Termination and Suspension

We may suspend or end services immediately if you breach these terms, fail to pay on time, provide unsafe access, or behave in a threatening, abusive, or unlawful manner. We may also terminate an ongoing arrangement if continued work would pose unreasonable health and safety risks or if the property condition changes so substantially that the original agreement no longer reflects the work required.

You may terminate a recurring maintenance arrangement by giving the notice period agreed at the time of booking or, if no specific notice period was agreed, by giving reasonable written notice. Any work already completed, costs already incurred, or materials already ordered remain payable. Termination does not affect rights or liabilities that arose before the termination date.

If either party ends the agreement, the completed services up to that point will still be governed by these terms. Any outstanding invoices must be paid immediately, and any property access arrangements should be returned or revoked promptly. This ensures an orderly conclusion to the service relationship.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably between the parties.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by either party in enforcing any right under these terms shall operate as a waiver of that right. These terms represent the full understanding between the parties regarding the services described, unless replaced by a later written agreement.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Grahame Park gardening services. They are designed to provide clarity, fairness, and a reliable framework for the service relationship from booking through to completion.